Your Pet Gazette – What will a visit to the vet look like this fall/winter?

It’s been a challenging year for many of you and we want to reassure you that the availability of veterinary care for your pets is not something you need to worry about.  We are prepared to continue providing a high standard of veterinary care for your furry family members during the fall and winter months.  We continue to perform routine medicine and urgent care appointments as well and surgery and dental services.

Read on to learn more about your next visit to the hospital.

If you have not been to see us yet this year, you may be wondering about how a visit to the veterinarian works these days.  Rest assured, we are still seeing patients for all types of medical care including annual check-ups, vaccines, blood tests, surgery and dental care. We may need a little more notice than you were accustomed to previously since appointments take a little bit longer these days.

For the safety of our team and our clients, veterinary visits will continue to be “pets only” for the time being.  Please allow approximately 45 to 60 minutes for an appointment.  When you arrive for your appointment, please call us from your vehicle which should be parked at the rear of the building.  You can access parking via the lane way off Herrick Street. PLEASE be sure to park behind the hospital rather than our neighbour’s parking zone.

One of our team members will come outside to collect your pet and a veterinarian will discuss the examination with you over the phone.  Please ensure that your phone is charged and the line remains open for the veterinarian to call you during the assigned appointment time.

For those clients arriving on foot in inclement weather, please be sure to let us know you do not have a vehicle.  If you wish, we can make arrangements for you to enter via a separate entrance where you may safely wait in an enclosed comfortable space.  Please be sure to bring a mask if you need to wait inside.  Only one person will be allowed inside per appointment.  Masks are mandatory.  

We have curbside pick-up service for prescription refills and pet food supplies at the front of the building.  Please call ahead to order your pet’s supplies and again when you arrive to pick them up.   In the case of extreme cold weather conditions, we can allow up to one person inside at a time due to space limitations.

We would like to thank everyone for their patience and support while we navigated through all the challenges of running a business throughout the pandemic.  We now have a full compliment of staff to assist you through the process of a veterinary care visit and we look forward to seeing you again soon.



Throughout October, we celebrate our awesome team of registered veterinary technicians.  These highly skilled people care for your pets throughout their visits to the hospital.  They have a number of responsibilities including nursing care, anesthesia, radiography, surgical care, dentistry, pharmacy, pain management, weight management, client counseling and so much more.

This year, two new Registered Veterinary Technicians have joined our team bringing new skills and knowledge to the practice.  We would like to welcome Chantal Klein and Tyler Thorkildsen to the team. You will almost certainly meet them during your next visit to the hospital.

From left to right:  R.V.T.s Chantal, Tyler T. and Victoria.

Bottom left:  V.T. in training, Tyler P.



Kitten 101: What You Need to Know

By Dr. Bianca Ferlisi Congratulations on your new kitten! As you take on this adventure of kitten ownership, it is important to set your kitten up for long and healthy life. Below are the core aspects of preventative care that all kittens should have to promote their well-being and longevity.

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Last updated: April 11, 2022

We are so happy to announce that our doctors are now seeing clients and patients in the hospital. Please read on for more information about how your next appointment will work.

Masks are mandatory for indoor service
Limit 1 person admitted per appointment

1. Please come to the FRONT door on time for your appointment and call us to check-in. The seating area in our waiting room is not yet available
2. At your appointment time, we will guide you and your pet directly into an examination room where you may wait for the veterinarian.
3. Please be advised, there is a time limit set for each appointment that we must adhere to in order to avoid keeping the next patient waiting.
4. After your appointment, you may now check out at the front desk.
5. If you are LATE for your appointment, we will attempt to accommodate you for a shorter time with the doctor. If you are more than 5 minutes late, please reschedule.
6. We respect your concerns for safety. If you prefer a curbside appointment, please let us know when you call to book your pet.


In order to accommodate clients and pets for appointments, we need to limit the capacity of people in our reception area. For this reason, we have elected to temporarily provide curbside service only for pet supply orders.

Please call ahead to order pet foods and prescriptions. We will bring them outside when you arrive to pick them up. Thank you for your consideration.


Our veterinarians are currently seeing all patients by appointment ONLY. We are currently operating with both curbside and in office appointments. We have limited capacity to accommodate indoor appointments but please let us know your preference at the time of booking and we will do our very best to accommodate your request. Please note, for safety reasons, you will be asked to wait behind a clear screen while speaking with the veterinarian. Your pet will be examined by the veterinarian while one of our assistants holds them. We appreciate your patience and understanding as these appointments take a little longer than normal.  

How do curbside / closed-door appointments work?
Please come to the back door for your appointment and call 416-537-3128 upon arrival. A veterinarian will speak with you over the phone and a veterinary assistant will come out to collect your pet for an examination. After examining your pet, the doctor will follow-up on the phone with their findings and recommendations. Thank you for entrusting us with the care of your pets. Please let us know in advance if they have any special needs.

Payment Methods:
We are currently accepting all payment methods. However, credit or debit cards are preferred.


Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

- The team at Annex Animal Hospital