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Your Pet Gazette – What will a visit to the vet look like this fall/winter?

It’s been a challenging year for many of you and we want to reassure you that the availability of veterinary care for your pets is not something you need to worry about.  We are prepared to continue providing a high standard of veterinary care for your furry family members during the fall and winter months.  We continue to perform routine medicine and urgent care appointments as well and surgery and dental services.

Read on to learn more about your next visit to the hospital.

If you have not been to see us yet this year, you may be wondering about how a visit to the veterinarian works these days.  Rest assured, we are still seeing patients for all types of medical care including annual check-ups, vaccines, blood tests, surgery and dental care. We may need a little more notice than you were accustomed to previously since appointments take a little bit longer these days.

For the safety of our team and our clients, veterinary visits will continue to be “pets only” for the time being.  Please allow approximately 45 to 60 minutes for an appointment.  When you arrive for your appointment, please call us from your vehicle which should be parked at the rear of the building.  You can access parking via the lane way off Herrick Street. PLEASE be sure to park behind the hospital rather than our neighbour’s parking zone.

One of our team members will come outside to collect your pet and a veterinarian will discuss the examination with you over the phone.  Please ensure that your phone is charged and the line remains open for the veterinarian to call you during the assigned appointment time.

For those clients arriving on foot in inclement weather, please be sure to let us know you do not have a vehicle.  If you wish, we can make arrangements for you to enter via a separate entrance where you may safely wait in an enclosed comfortable space.  Please be sure to bring a mask if you need to wait inside.  Only one person will be allowed inside per appointment.  Masks are mandatory.  

We have curbside pick-up service for prescription refills and pet food supplies at the front of the building.  Please call ahead to order your pet’s supplies and again when you arrive to pick them up.   In the case of extreme cold weather conditions, we can allow up to one person inside at a time due to space limitations.

We would like to thank everyone for their patience and support while we navigated through all the challenges of running a business throughout the pandemic.  We now have a full compliment of staff to assist you through the process of a veterinary care visit and we look forward to seeing you again soon.

 

OCTOBER IS R.V.T. MONTH:

Throughout October, we celebrate our awesome team of registered veterinary technicians.  These highly skilled people care for your pets throughout their visits to the hospital.  They have a number of responsibilities including nursing care, anesthesia, radiography, surgical care, dentistry, pharmacy, pain management, weight management, client counseling and so much more.

This year, two new Registered Veterinary Technicians have joined our team bringing new skills and knowledge to the practice.  We would like to welcome Chantal Klein and Tyler Thorkildsen to the team. You will almost certainly meet them during your next visit to the hospital.

From left to right:  R.V.T.s Chantal, Tyler T. and Victoria.

Bottom left:  V.T. in training, Tyler P.

 

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*NEW CLIENTS AND NEW PATIENTS ARE ALWAYS WELCOME!*

Our veterinarians are currently seeing all patients by appointment ONLY.  We continue to operate with a "closed waiting room" in order to keep our clients and staff safe during the pandemic. We appreciate your patience and understanding as these appointments take a little longer than normal.  

How do appointments work?
Please come to the back door for your appointment and call 416-537-3128 upon arrival. A veterinarian will speak with you over the phone and a veterinary assistant will come out to collect your pet for an examination. After examining your pet, the doctor will follow-up on the phone with their findings and recommendations. Thank you for entrusting us with the care of your pets. Please let us know in advance if they have any special needs.
 
Payment Methods:
We are currently accepting all payment methods. However, credit or debit cards are preferred.
 
How to collect food and prescription orders:
We appreciate advance notice for food and prescription refills. Please call 416-537-3128 upon arrival at the FRONT DOOR and a receptionist will be out with your order as soon as possible. For faster service, we suggest ordering pet supplies and food through our online store.  Delivery is free with purchases over $100.00.  It's easy!  Just click ONLINE STORE on our website to sign up.
 

HOURS OF OPERATION:

Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

- The team at Annex Animal Hospital