416.537.3128
FAQ

FAQs

Hospital Hours

Monday through Friday: 8:00AM – 8:00PM
Saturday: 8:00AM – 3:00PM
Closed Sundays and holidays.

Cancellation Policy

We recommend arriving at the clinic 5 minutes before your appointment time in order to update your information. If you arrive late for your appointment we cannot guarantee that your pet will be seen; we will, however, offer you the next available appointment. If you need to cancel your appointment, please call us as soon as possible to cancel or reschedule. Clients who repeatedly miss appointments will be asked to leave a deposit for all future appointments.

Admission Policy

All pets admitted to the hospital for surgery, dentistry, boarding, or grooming must be up to date with their annual check-ups and/or vaccinations. If this service was provided by another hospital, proof of vaccination will be requested at the time of booking. If you do not have the vaccination certificate, we will be happy to call the clinic where the service was provided on your behalf. This policy is important for the safety and well being of both your own pet and others in the hospital.

Emergency Care

Should your pet require after hours care, please call the Veterinary Emergency Clinic at 416-920-2002. Please do not attempt to contact us via email for emergency care. This could lead to unnecessary delays. We do not respond to emails after business hours. If you require immediate assistance during office hours, please call us at 416.537.3128.

Payment Policy

We accept cash, Visa, MasterCard and debit cards as forms of payment for services and pet supplies. Payment for services rendered is due after each appointment or when the pet is discharged from the hospital. We request a 50% deposit whenever a pet is admitted to the hospital for treatment. A written treatment plan including the anticipated charges will be provided. Please note that while we do our best to provide accurate treatment plans, it is not always possible to predict everything a patient may require while in hospital.

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Last updated: April 11, 2022

We are so happy to announce that our doctors are now seeing clients and patients in the hospital. Please read on for more information about how your next appointment will work.

NOTE:
Masks are mandatory for indoor service
Limit 1 person admitted per appointment

1. Please come to the FRONT door on time for your appointment and call us to check-in. The seating area in our waiting room is not yet available
2. At your appointment time, we will guide you and your pet directly into an examination room where you may wait for the veterinarian.
3. Please be advised, there is a time limit set for each appointment that we must adhere to in order to avoid keeping the next patient waiting.
4. After your appointment, you may now check out at the front desk.
5. If you are LATE for your appointment, we will attempt to accommodate you for a shorter time with the doctor. If you are more than 5 minutes late, please reschedule.
6. We respect your concerns for safety. If you prefer a curbside appointment, please let us know when you call to book your pet.

CURBSIDE SERVICE FOR PRESCRIPTIONS AND PET FOODS

In order to accommodate clients and pets for appointments, we need to limit the capacity of people in our reception area. For this reason, we have elected to temporarily provide curbside service only for pet supply orders.

Please call ahead to order pet foods and prescriptions. We will bring them outside when you arrive to pick them up. Thank you for your consideration.

*NEW CLIENTS AND NEW PATIENTS ARE ALWAYS WELCOME!*

Our veterinarians are currently seeing all patients by appointment ONLY. We are currently operating with both curbside and in office appointments. We have limited capacity to accommodate indoor appointments but please let us know your preference at the time of booking and we will do our very best to accommodate your request. Please note, for safety reasons, you will be asked to wait behind a clear screen while speaking with the veterinarian. Your pet will be examined by the veterinarian while one of our assistants holds them. We appreciate your patience and understanding as these appointments take a little longer than normal.  

How do curbside / closed-door appointments work?
Please come to the back door for your appointment and call 416-537-3128 upon arrival. A veterinarian will speak with you over the phone and a veterinary assistant will come out to collect your pet for an examination. After examining your pet, the doctor will follow-up on the phone with their findings and recommendations. Thank you for entrusting us with the care of your pets. Please let us know in advance if they have any special needs.

Payment Methods:
We are currently accepting all payment methods. However, credit or debit cards are preferred.
 

HOURS OF OPERATION:

Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

- The team at Annex Animal Hospital