Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.

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416.537.3128
FAQ

FAQs

Hospital Hours

Monday through Friday: 8:00AM – 8:00PM
Saturday: 8:00AM – 3:00PM
Closed Sundays and holidays.

Cancellation Policy

We recommend arriving at the clinic 5 minutes before your appointment time in order to update your information. If you arrive late for your appointment we cannot guarantee that your pet will be seen; we will, however, offer you the next available appointment. If you need to cancel your appointment, please call us as soon as possible to cancel or reschedule. Clients who repeatedly miss appointments will be asked to leave a deposit for all future appointments.

Admission Policy

All pets admitted to the hospital for surgery, dentistry, boarding, or grooming must be up to date with their annual check-ups and/or vaccinations. If this service was provided by another hospital, proof of vaccination will be requested at the time of booking. If you do not have the vaccination certificate, we will be happy to call the clinic where the service was provided on your behalf. This policy is important for the safety and well being of both your own pet and others in the hospital.

Emergency Care

Should your pet require after hours care, please call the Veterinary Emergency Clinic at 416-920-2002. Please do not attempt to contact us via email for emergency care. This could lead to unnecessary delays. We do not respond to emails after business hours. If you require immediate assistance during office hours, please call us at 416.537.3128.

Payment Policy

We accept cash, Visa, MasterCard and debit cards as forms of payment for services and pet supplies. Payment for services rendered is due after each appointment or when the pet is discharged from the hospital. We request a 50% deposit whenever a pet is admitted to the hospital for treatment. A written treatment plan including the anticipated charges will be provided. Please note that while we do our best to provide accurate treatment plans, it is not always possible to predict everything a patient may require while in hospital.

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Shine a spotlight on your cat's health banner

Your Pet Gazette – Shine A Spotlight On Your Cat's Health

From August 31st to October 3rd, we are running a special promotion for the well-being of our feline patients.  We understand that bringing your cat to see the vet can be a bit stressful for some pets and their people too.  If you find this process challenging, give us a call at 416.537.3128 to speak with one of our Registered Veterinary Technicians for helpful tips on fear-free vet visits for cats.

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Last updated: July 30, 2020

Dear Clients,

With recent changes to restrictions on businesses, we are pleased to advise that effective May 19, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.

1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY

This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

3. ONLINE CONSULTATIONS ARE AVAILABLE

If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

4. OPERATING HOURS

We are still OPEN with the following hours:
Monday: 8:00 am - 8:00 pm
Tuesday: 8:00 am - 7:00 pm
Wednesday: 8:00 am - 8:00 pm
Thursday: 8:00 am - 7:00 pm
Friday: 8:00 am - 7:00 pm
Saturday: 8:30 am - 2:00 pm
Sunday: Closed


NEW PET OWNERS

Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

- Your dedicated team at Annex Animal Hospital