We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
Travelling across the border into the United States with your healthy dog and/or cat can be a smooth and stress-free experience if you are prepared beforehand. Here are the things you need to make your road trip with your pet that much more enjoyable.
Your dog must be healthy and have a valid rabies vaccination certificate to enter the United States. Puppies must be at least 12 weeks old (3 months) before they can be vaccinated against rabies. As a result, the youngest that a puppy can be imported into the United States is 4 months old because dogs that have never been vaccinated against rabies must be vaccinated at least 30 days prior to arrival. Adult dogs older than 15 months of age that have previously been vaccinated for rabies but have since expired are permitted to cross the border immediately after a booster vaccination and do not need to wait 30 days.
You must bring a copy of your dog’s current rabies vaccination certificate from a licensed veterinarian including:
Your information: name and address
Your dog’s description: breed, sex, age, colour, markings, and other identifying information for the dog
Date of rabies vaccination and vaccine product information
Date the vaccination expires
Name, license number, address, and signature of a veterinarian who administered the vaccination
These requirements apply to all dogs, including service animals.
Some states may require other vaccinations and health certificates. Please check with your destination state’s health department before you leave on your trip.
Cats don’t require a rabies vaccination to enter the United States. However, most states and many other countries require it. Be sure to inquire with your destinations’ requirements and ask your veterinarian before travelling.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Monday, March 23, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 416-537-3128. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.
3. We are still OPEN with the following hours: Monday & Friday: 8:30 am – 7:00 pm, Tuesday to Thursday: 8:30 am – 6:00 pm and Saturday: 9:00 am – 12:00 pm
4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.