We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
Are you experiencing some difficulties with behaviour problems? At Annex Animal Hospital, we recommend force-free, positive reinforcement, and counter-conditioning training techniques. It is always best to address behaviour concerns sooner than later in order to prevent reinforcing the issue or escalating the problem. Call us if you need assistance or a recommendation for puppy classes or basic training classes. For more serious behaviour problems, we will ask you to book a consultation with the doctor. If deemed necessary, we can arrange for a referral to an accredited behavioural counsellor.
How can behavioural counselling help my dog’s behaviour?
So many dogs are surrendered to shelters every year for behaviour problems that could be avoided with some basic training and proper handling technique. A professional trainer can show you how to communicate and reinforce the wanted behaviours in your dog. By following the techniques recommended by a counsellor, your dog will improve over time. It takes time, practice and perseverance but it is well worth the effort when the end result is a well-mannered, safe canine family member.
What happens at the initial dog counselling meeting?
If you are referred to a behaviour counsellor, they will contact you for some details prior to your appointment. Sometimes videos are useful to them when assessing the behaviour issue.
Will my pet insurance policy cover the cost of dog behaviour counselling?
Please refer to your individual policy or call your insurance company to check on coverage for behaviour counselling.
What can I expect after the consultation?
After your consultation, you will be given instructions on how to change your dog’s behaviour over time. There will be some follow-up appointments to measure your dog’s response and to adjust your training protocols as needed. It takes time and effort, but it is well worth it when the end result is a calmer, well behaved canine citizen.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Monday, March 23, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 416-537-3128. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.
3. We are still OPEN with the following hours: Monday & Friday: 8:30 am – 7:00 pm, Tuesday to Thursday: 8:30 am – 6:00 pm and Saturday: 9:00 am – 12:00 pm
4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.