We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
Most indoor cats require regular nail trimming services. You may wish to book a nail trim appointment with one of our registered veterinary technicians every four to six weeks. We can provide this service for you or if you prefer, they will demonstrate how to trim your cat’s nails at home.
Please call the hospital to inquire about grooming services for cats. Occasionally, when cats are unable to groom themselves, they may require professional dematting or shaving while under sedation. Cats unaccustomed to grooming do not generally tolerate this service well and it can be very stressful for them. A preliminary examination and/or blood tests are required to determine if sedation for this procedure will be safe for your cat.
Tick Prevention Recommended
Tick prevention remains a priority for our pets this spring: As the temperatures rise above 4 degrees, ticks become active and quest for food. Toronto Parks, woodland trails, grassy regions, and leaf piles all have the potential to contain ticks just waiting to hitch a ride on pets and humans. As we are already seeing pets with ticks this spring, our veterinarians feel that it is important to maintain vigilance by using tick protection on our pets.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 19, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. OPERATING HOURS
We are still OPEN with the following hours: MONDAY, TUESDAY, THURSDAY, FRIDAY: 9 A.M. - 6 P.M. WEDNESDAY: 9 A.M. - 7 P.M. SATURDAY: 9 A.M. - 1 P.M.
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!