We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

Pet Safety During the Holidays

Holiday Plants to Avoid If You Have Pets

  • Poinsettia plants contain a milky sap that may cause vomiting and diarrhea
  • Mistletoe is quite toxic and should be avoided around pets and small children.
  • Holly leaves, and berries are toxic. They can cause gastrointestinal upsets and depression of the central nervous system. The sharp leaves can also damage the soft tissue in the mouth.
  • Pine needles can cause damage and/or irritation to the mouth
  • Amaryllis species contain toxins that can cause vomiting, depression, diarrhea, abdominal pain, hypersalivation, anorexia and tremors

Tips for Keeping Your Pet Safe Around the Christmas Tree

  • Kitties love to climb! Make sure your tree is well secured at the base.
  • Unplug tree lights to prevent electrocution and/or mouth burns unless you are in the room to supervise
  • Avoid the use of icicles and tinsel and other stringy items that cats might ingest. These may cause intestinal blockage.
  • If your dog loves toys, skip decorations that may resemble a toy which may tempt them to jump on the tree
  • Skip the use of toxic spray-on snow

Food Dangers for Pets over the Holidays
We all love to feed our pets treats, but there are many holiday foods that can be toxic. Some may cause gastrointestinal distress and some as outright poisonous. Please keep the following safely tucked out of reach for pets:

  • Chocolate
  • Candy especially those in wrappers as pets will consume them whole
  • Macadamia nuts
  • Grapes, raisins, onions and garlic
  • Fatty foods and bones

Written by: Annex Animal Hospital

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Monday, March 23, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 416-537-3128. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. We are still OPEN with the following hours: Monday & Friday: 8:30 am – 7:00 pm, Tuesday to Thursday: 8:30 am – 6:00 pm and Saturday: 9:00 am – 12:00 pm

4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Annex Animal Hospital