We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

Your Pet Gazette – December Issue!

Holiday Hours

Please remember to order your pet’s prescription refills and pet foods early in the season.  Some of our suppliers have reduced holiday hours, and shipments could be delayed.

Tuesday, December 24 – 8:00 to 1:00 pm
Wednesday, December 25 – Closed
Thursday, December 26 – Closed
Tuesday, December 31 – 8:00 to 1:00 pm
Wednesday, January 1 – Closed

Click to see the ‘Not So Holly Jolly Holiday Hazards’ from Trupanion

 

What’s Happening in December?

Once again, we are fundraising for the Toronto Humane Society Pet Food Bank throughout December.  We are accepting pet food and cash donations to help people and pets in need of assistance over the holidays.

There are some fabulous raffle prizes, including a  Bissell Pet Vacuum, carpeted scratching post, treats and toys.  All prizes were kindly donated by our sponsors at Hills, Royal Canin, Boeringher, and Aventix.  Stop by and purchase a ticket for a toonie!  The draw will take place on Friday, December 20th, just in time for the holiday gift-giving season.

Thank you to all of you who came out to our Holiday Open House on November 30th to support this fundraiser.  It was great to see you!  With your help, we raised $175 at the bake sale, and we now have over 200 pounds of pet food in our donation box.
We will continue to accept donations throughout December.  Thank you.

  

Dental Health Promotion

Starting in January, we will be running a special on dental healthcare.  Due to the growing popularity of this annual event, we will run the promotion until the end of March 2020.  Full details will be announced soon.  Stay tuned!

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Your Pet Gazette – January Issue!

Back by Popular Demand Our dental health promotion January through March 31, 2020 SAVE: 15% or Up to $200 on Pet Dental Procedures

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Monday, March 23, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 416-537-3128. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. We are still OPEN with the following hours: Monday & Friday: 8:30 am – 7:00 pm, Tuesday to Thursday: 8:30 am – 6:00 pm and Saturday: 9:00 am – 12:00 pm

4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Annex Animal Hospital