We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
It appears that summer has arrived quite early this year. During these extra hot days, special attention is required to keep our pets cool and comfortable. Breeds with short noses such as Bulldogs, Pugs, and Boston Terriers require extra care as they are more susceptible to over-heating very quickly. Heat stroke is a life-threatening condition and it happens really fast.
Please keep exercise routines short on hot days. Visit shady parks when possible and check regularly for signs of overheating. Dogs pant and sweat through their feet to cool their body temperature. Watch for signs of discomfort such as heavy panting, laying down, and seeking cool dirt. Pack lots of fresh water, a wet towel, and ice packs for car trips and long walks. Stick to air-conditioned locations whenever possible and leave your pets at home in extreme heat days. DO NOT leave pets in the car even if you leave the air conditioning running. You just never know if the car engine might stall while you are away. If you need to bring cats in to see us, place a wet towel over the carrier roof or an ice pack underneath a towel inside. Be sure to leave them plenty of airflow at the front and back of the kennel, Call us if you have any concerns or questions about the heat. We’re here to help.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Monday, March 23, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 416-537-3128. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.
3. We are still OPEN with the following hours: Monday & Friday: 8:30 am – 7:00 pm, Tuesday to Thursday: 8:30 am – 6:00 pm and Saturday: 9:00 am – 12:00 pm
4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.