We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

Travel Tips for Pet Safety This Summer

Summer vacation season is just around the corner. It’s time to start organizing if you plan to travel with your pets this summer. A little bit of advance planning can help with keeping pets cool and comfortable while away from home.

Pack a cool kit for pets — this way, you can grab the kit and go when planning a day out this summer.

  • Freeze filled water bottles to defrost for a supply of cool fresh water
  • Purchase a cooling pad for a day at the beach, like a kennel or car seat. These pads stay cool on their own, but you can also store in the fridge for some extra cooling capacity. They are great for use on hot, hard surfaces such as under a patio table when dining out with your dog.
  • Keep a towel large enough to use as a source of shade for your pet in the car. A towel soaked in water also comes in handy if your pet overheats.
  • Keep a frozen pack handy for travel with wet food or fresh fruit and veggie snacks for your dog. Pack up your dog’s fresh food supply in a cooler bag the night before and store in the fridge so that the whole thing is nice and cold for travel.
  • Well ventilated, soft shell carriers can be used as a short-term source of shade from the hot sun but avoid dark colours as these retain more heat and monitor pets closely.

When is it too hot for pets?
Some pets are more heat sensitive than others. Since dogs and cats do not sweat, they rely on panting to cool themselves. Monitor closely on hot days and watch for signs of distress such as excessive panting, lethargy, inappetence, unfocused or glazed eyes, and a general lack of responsiveness. It can quickly become a life-threatening issue for dogs.

Always go to your veterinarian or an emergency hospital if you think your dog is suffering from heat exhaustion. Dog breeds with short snouts have greater difficulty breathing and tend to overheat more rapidly than dogs with longer noses. Therefore, temperatures that are comfortable for humans may not necessarily be safe for some dogs. Offer fresh water more frequently when out on hot days. Leaving pets at home in an air-conditioned space is preferable on hot days over 24 degrees.

Do the five-second test on hot concrete and roads. Dark tarmac roads and paths retain even more heat than concrete. Place your hand on the walking surface for a full 5 or 6 seconds. If it’s too hot to hold for 5 seconds, imagine how it feels on your dog’s foot pads when walking or standing in place for longer. Try sticking to grassy or dirt paths when walking your dog on hot days. Carry enough water to splash on their feet if it’s hot outside.

Exercise restrictions in hot weather.
Dogs do not tend to self-regulate well when exercising and may continue to play and run beyond safety margins for overheating. Monitor carefully and cut play times in the park shorter on hot days or skip it altogether and go for a walk. Offer fresh water frequently, and if you think your dog is at risk of overheating, sprinkle them with water and go to a veterinarian immediately.

With these tips in mind, we hope you have an active and fun summer with your pets.

Written by: Jill Whitfield, AHT

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Monday, March 23, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 416-537-3128. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. We are still OPEN with the following hours: Monday & Friday: 8:30 am – 7:00 pm, Tuesday to Thursday: 8:30 am – 6:00 pm and Saturday: 9:00 am – 12:00 pm

4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Annex Animal Hospital