We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

March Is Pet Poison Awareness Month

Each year, we treat a number of unfortunate pets for exposure to a variety of different toxic household substances and foods. While accidents happen, there are some important steps you can take as a pet owner to prevent poison exposure. In the case of poisoning, preparedness is key to quick diagnosis and treatment for your pet. Keeping emergency phone numbers and the Pet Poison Helpline handy can speed up this process should you need assistance quickly.

While the list of toxins is too numerous to list, we have included some of the most common ones below. Sometimes, it’s difficult for owners to know whether something is toxic or not. This is where the Pet Poison Helpline comes in handy especially if exposure occurs outside of business hours. There is a lot of incorrect information out there online. It is best to be certain and call the experts in situations like this where time is of the essence.

Call us during business hours or after hours call:
Please note, there is a charge to use this service.

TOP 10 Dog Poisons:

  1. Chocolate (read Dr. Berman’s blog on chocolate toxicity)
  2. Mouse and rat poisons (rodenticide)
  3. Anti-inflammatory medications
  4. Xylitol is sugar-free gum and human foods
  5. Grapes and raisins
  6. Antidepressant medications
  7. Acetaminophen
  8. Vitamins (especially chewable flavoured ones)
  9. Prescription drugs such as stimulants
  10. Fertilizers and pesticides

TOP 10 Cat Poisons:

  1. Lilies (all Lilium species)
  2. Spot-on flea/tick medication meant for dogs (do not use your dog’s products on your cat)
  3. Household cleaners
  4. Antidepressant medications
  5. Essential Oils (New and increasing in occurrence recently)
  6. Anti-inflammatory Medications
  7. Mouse and rat poisons
  8. Stimulant Medications
  9. Onions and garlic
  10. Vitamin D overdose

Prevention Tips Based on Some Common Scenarios:

Over the years, we have treated many pets in various circumstances for poisoning. Here are a few basic tips to help prevent accidental pet poisoning. While they may seem like common sense, we feel they are important to iterate. As you may have noted, these lists contain a number of human medications. Keeping prescriptions safely tucked away in cupboards is super important. Do not leave them on counters or in open handbags where curious pets may roam. Flavoured and chewable medications are especially tempting to pets.

If you have cats, inform friends and family about how toxic the lily flower is to your cats. These flowers contain a very dangerous toxin that damages the kidneys. This way, you can avoid embarrassing explanations when presented with bunches of flowers from well-meaning guests.

Garbage cans are a popular source of poisoning in pets. Purchase bins that seal properly. Keep food waste in the freezer if possible or make it inaccessible while you are not in the house. Fatty foods, mouldy or spoiled food, and bones are all common problem garbage foods that we treat pets for regularly.

Lastly, if you have the least suspicion that your pet has been exposed to a toxin, please call us or the Pet Poison Helpline. We are here to assist you and more than happy to answer your questions.

Written by: Jill Whitfield, Hospital Manager



Your Pet Gazette – January Issue!

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Friday, April 3, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 416-537-3128. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. We are still OPEN with the following hours:
Monday to Friday: 9:00 am – 6:00 pm
Saturday: 9:00 am – 12:00 pm

4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Annex Animal Hospital