We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

Fun Facts About Our Feline Companions

During September, we are honouring our fabulous feline patients because we feel that they are very special to us. Here just a few interesting facts about our feline friends that illustrate what makes them so unique.

  • Cats have 32 muscles in each ear, allowing them to redirect and detect sounds exceptionally well.
  • Cats have four rows of very sensitive whiskers.
  • Cats have no collarbone -this makes them very flexible.
  • Cats spend approximately 30% of their waking hours grooming themselves.
  • “American Shorthair” is the designation reserved for pedigreed cats, while similar-looking cats of mixed or unknown origin are called “domestic shorthairs.”
  • Cats are unable to move their jaws sideways.
  • Cats have over one hundred vocal sounds, while dogs have only about ten!
  • Cat whiskers are so sensitive they can detect the slightest change in the air current.
  • Cats have 26 baby teeth and 30 permanent teeth.
  • Did you know that the “shhh” sound we make could sound like hissing to your cat? It could inadvertently cause a fear or stress reaction in your cat rather than what you may have intended.
  • Some cats are naturally quite vocal, and sometimes they do this because of stress or fear. Be careful about rewarding an unwanted behaviour with food unless you want to continue feeding your cat upon their request. They quickly learn what works for them. Try redirecting the unwanted behaviour into playtime or some other form of positive reward such as petting if your cat enjoys this.

If you have any questions, give us a call at 416.537.3128.

Written by: Annex Animal Hospital

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Monday, March 23, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 416-537-3128. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. We are still OPEN with the following hours: Monday & Friday: 8:30 am – 7:00 pm, Tuesday to Thursday: 8:30 am – 6:00 pm and Saturday: 9:00 am – 12:00 pm

4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Annex Animal Hospital