We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
Whether your cat has experienced a long-term illness or recent trauma, we are here to help guide you through the various medical options best suited for your family and your cat, including humane euthanasia. If your cat’s quality of life begins to decline significantly due to terminal illness or a major injury, it may be time to discuss euthanasia under our trained veterinarian’s care. We are here to help guide you and your family through this process.
Will I know when it is the right time to provide my cat with end of life care?
Deciding if it is the right time to euthanize your cat is one of the most difficult decisions a pet owner will have to make. At Annex Animal Hospital, we are here for you every step of the way. Our staff will assist you during this difficult time by answering your questions and providing advice about quality of life to help you reach the best decision for both you and your cat. We understand that your cat is a special part of your family, and we take special care to respect you and your family’s wishes for your beloved companion.
What happens to my cat after euthanasia?
We offer several options for aftercare that you may wish to consider in advance. Burial of pets is prohibited within the city, but we can provide cremation services or refer you to a pet cemetery. If you wish, we can arrange for your pet’s cremated remains to be returned to you in an urn. Our team will also collect some little keepsakes for you such as a tuft of fur and a clay paw print impression. We appreciate that everyone wishes to honour their pet’s life in different ways. Please reach out to us if you have a special request and we will do our best to fulfill it or guide you to a service provider.
Do you do house calls?
We understand that you may wish to provide end of life care within the comfort and privacy of your own home. Please call us in advance if you wish to arrange a home visit. We are unable to offer this service on an emergency basis or for all pets. However, we will be happy to make a recommendation over the phone if our veterinarian is unavailable.
Can you stay with your cat during euthanasia?
Absolutely, yes! We encourage clients to stay and hold their cat to comfort them. We will provide warm blankets, tissues and anything else you might need. You are welcome to spend some time together both before and after if you wish.
What is the cost of at home or in clinic euthanasia?
Cost for this service is dependant upon your choice of aftercare for your pet’s remains. Our client care team will be happy to provide you with an estimate over the telephone.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Friday, April 3, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 416-537-3128. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.
3. We are still OPEN with the following hours: Monday to Friday: 9:00 am – 6:00 pm Saturday: 9:00 am – 12:00 pm
4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.