We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
We love our pets, but we don’t love the little critters that might be sharing them. Not only are they unappealing but they can also cause serious health problems for our pets. This is why it is so important to keep our pets free from parasites. Ticks are becoming more common, even in downtown Toronto! Prevention is definitely the key to avoiding an infestation.
Scratching, biting and chewing may be a sign that your dog has fleas or ticks. Fleas can be difficult to spot as they move quickly but they do leave behind a dark peppery substance in the fur. This is digested blood from the fleas. We call it “flea dirt”.
Ticks can sometimes be spotted once they attach and become engorged. However, ticks can be as small as a pinhead making them hard to spy in all that fur. Call us for assistance if you think your dog has fleas or ticks.
How can I prevent fleas and ticks on my dog?
Prevention is always simpler and more cost effective than treatment. We carry several preventative products to provide you with convenient options depending on whether you prefer oral or topical applications. We will be happy to make a product recommendation if you require assistance.
What are the treatment options for dogs who have ticks?
If you spot a tick, call us to arrange to have it safely removed as soon as possible by a veterinary professional. Please do not attempt to remove the tick yourself. If removed incorrectly, the tick’s mouth parts could remain under the skin and continue to cause harm to your pet.
If your dog is already on a tick preventative, you may notice that it can take up to 24 hours for the ticks to drop off. Contact us if you have any concerns about the effectiveness of the preventive product.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Friday, April 3, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 416-537-3128. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.
3. We are still OPEN with the following hours: Monday to Friday: 9:00 am – 6:00 pm Saturday: 9:00 am – 12:00 pm
4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.