We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
Each year thousands of pets go missing and unfortunately, many do not make it back home. A microchip is a safe, simple form of identification that can significantly increase the chance of your pet’s return should they ever escape or become lost. Collars and identification tags are helpful, but they can be torn off and lost. Tags can become damaged or unreadable with wear and tear. We are proud to have assisted with the safe return of many pets to their homes after scanning them for microchip identification.
A microchip is about the size of a grain of rice and it is inserted under the pet’s skin between the shoulder blades. Microchip implantation takes only a few minutes and it is very safe. Each microchip has a unique number registered on a pet recovery database along with vital information about your pet including your name, address, and contact information. After microchip implantation, pet owners receive a registration form to complete. Registering your pet’s microchip number and your contact information will include your pet on a national pet recovery database. Please remember to update this information if you move or change phone numbers.
Veterinary hospitals, animal shelters, and animal control offices are equipped with specialized electronic scanners that can detect and read a microchip number. If a lost pet is presented at one of these facilities, a quick scan could reveal a microchip number. A toll-free call can be placed to determine the contact information for the registered owner on the pet recovery database. The owner may then be contacted and reunited with their lost pet.
Young kittens often receive microchips, but even adult cats are excellent candidates for microchips. Any pet can go missing from home or while away from home. We experience missing pet notifications regularly and it is heartbreaking for all involved. Microchipping is a safe, effective way of ensuring your pet’s return if the unthinkable should happen to you.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Friday, April 3, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 416-537-3128. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.
3. We are still OPEN with the following hours: Monday to Friday: 9:00 am – 6:00 pm Saturday: 9:00 am – 12:00 pm
4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.