We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

Victoria Dickson

Registered Veterinary Technician
I have lived with, volunteered, and worked with animals my whole life, and have loved every moment of it, which eventually led me to my career as a registered veterinary technician. I have done drug testing on racehorses, volunteered at the Canadian Blood Bank, continue to volunteer at the trap/neuter/release clinics held at the Toronto Humane Society, as well as worked at various stables, zoo's, and hospitals/clinics. I graduated from Sheridan College Institute of Science and Technology in 2013 with high honours. I joined the Annex Animal Hospital (AAH) in the winter of 2013. I particularly enjoy ensuring patient care and comfort and I have a special interest in diagnostics and animal behaviour. I fondly remember my first pets which were Grandma Willow the brown tabby and Mustard the orange tabby. My job allows me to reach out to animals in need of help, medical care, and affection, which I do so with love in my heart. My favourite thing about being a part of the family at the AAH is our constant vigilance to learn and grow towards maintaining the highest standard of medical care, as well as emotional care for all of our furry patients.  I am the AAH's Feline Advocate, which means I ensure cat/kittens have the least stressful appointment possible, as well as provide information on optimal cat care. I have two cats of my own, Luna and Boo, as well as a Chaco Golden Knee tarantula named Fluffy.

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Friday, April 3, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 416-537-3128. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. We are still OPEN with the following hours:
Monday to Friday: 9:00 am – 6:00 pm
Saturday: 9:00 am – 12:00 pm

4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Annex Animal Hospital